Privacy policy
Information under Articles 13 and 14 of the General Data Protection Regulation.
1 Controller
Sibylle Veider, Appartementhaus Kristiania, Granbichlstraße 9, 6450 Sölden, Austria. Telephone +43 5254 2156, info@kristiania-soelden.at
You can reach us at this address for all questions about data protection. No data protection officer has been appointed, because the legal conditions for doing so do not apply.
2 Who operates this website technically
The website is developed, operated and maintained by Social Mountain e.U., Kranebitterbodenweg 8/4, 6020 Innsbruck. Social Mountain processes data exclusively on our instructions and on the basis of a data processing agreement under Article 28 of the General Data Protection Regulation.
The servers are located at Hetzner Online GmbH, Industriestraße 25, 91710 Gunzenhausen, Germany. The data does not leave the European Economic Area. Hetzner is a sub-processor.
3 Visiting the website and server logs
Each time the site is visited, the web server automatically stores data in log files:
- truncated IP address
- date and time of access
- address requested
- volume of data transferred and status code
- referring address
- browser type and operating system
This processing is technically necessary in order to deliver the website and to detect attacks. The legal basis is Article 6(1)(f) of the General Data Protection Regulation, our legitimate interest in secure and functioning operation. The logs are deleted automatically after 14 days. They are not combined with any other data.
4 Contact form and email
If you write to us using the form or by email, we process your name, your email address and your message in order to answer your enquiry. The legal basis is Article 6(1)(b) where a booking or the steps leading to one are concerned, otherwise Article 6(1)(f).
We delete the enquiry as soon as it has been dealt with and no statutory retention obligations stand in the way. Where a booking has been concluded, the tax retention period of seven years applies.
5 Booking and enquiry via easyGuestmanagement
For availability, enquiries and bookings we use the easyGuestmanagement system, operated by easyGuestmanagement GmbH, Baurenhof 7a, 6632 Ehrwald, Austria, FN 611587 v, VAT ATU79857503, info@easyGuest.management
The booking system is loaded as an embedded frame from the provider's servers. This transmits your IP address to the provider.
For that reason we only load the booking system once you agree. Until then you see a notice with a button at this point. The legal basis for the transfer is your consent under Article 6(1)(a). You can withdraw your consent at any time through the cookie settings.
For any further processing by the provider, please see their own privacy policy at easyguestmanagement.at/web/datenschutz.php
6 Map
The map on the Location and directions page is loaded from OpenStreetMap. This transmits your IP address to the OpenStreetMap Foundation, United Kingdom. An adequacy decision of the European Commission is in place for the United Kingdom. We also load this map only after your consent. Until then you see a static preview image.
7 Fonts
All fonts are hosted on our own server. There is no connection to Google Fonts or any other font service. No data is transferred to third parties for this when you visit.
8 Cookies and consent
We use only technically necessary cookies required to operate the website, together with one cookie that stores your choice in the consent banner. Everything beyond that, namely the booking frame and the map, is loaded only after your consent.
You can change or withdraw your consent at any time through the Cookie settings link in the footer of the website.
9 Recipients
Your data is passed on only where this is necessary to perform the accommodation contract, where we are legally obliged to do so, or where you have consented. Recipients may be:
- Social Mountain e.U. as processor for operation and maintenance
- Hetzner Online GmbH as sub-processor for server operation
- easyGuestmanagement GmbH for enquiries and bookings
- our tax advisers within the statutory record-keeping obligations
- the municipality of Sölden within the registration obligation and the tourist tax
10 Your rights
You have the right to information, rectification, erasure, restriction of processing, data portability and objection. You may withdraw consent at any time without affecting the lawfulness of processing carried out up to that point.
Please write to info@kristiania-soelden.at.
If you believe that the processing of your data infringes data protection law, you can lodge a complaint with the Austrian Data Protection Authority: Österreichische Datenschutzbehörde, Barichgasse 40 to 42, 1030 Vienna, dsb@dsb.gv.at, dsb.gv.at
11 Version
8 October 2026